Store Director: Lead Teams, Elevate Customer Experience

Factory Stores H.F.D. No. 55, Inc.; North Carolina; On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay

Bonuses

Job summary

J.Crew Group (JCG) seeks a Store Director to oversee all aspects of store performance, driving profitability while building loyal customer relationships. You will hire and train a high-performing team and foster an inclusive environment aligned with the brand.

You will manage operations, lead initiatives to exceed sales goals, and partner with the District Manager to create a collaborative, high-performing store culture.

Qualifications

• 5+ years of full-time retail management experience.
• Strong leadership and team development skills.
• Proven ability to deliver exceptional customer experiences.

Responsibilities

• Lead store team to maximize profitability and brand standards.
• Provide personalized service and resolve customer concerns promptly.
• Oversee store operations, systems, and technology.
• Recruit, train and develop diverse talent.
• Collaborate with District Manager to align store goals and merchandising.

Skills

Retail management

Leadership

Customer service

Operations

Team building

Tools

POS systems

Merchandising software

Job description

J.Crew Group (JCG) seeks a Store Director to oversee all aspects of store performance, driving profitability while building loyal customer relationships. You will hire and train a high-performing team and foster an inclusive environment aligned with the brand.

You will manage operations, lead initiatives to exceed sales goals, and partner with the District Manager to create a collaborative, high-performing store culture.