Store Director: Lead Team, Drive Experience & Growth

J.Crew Factory; Austin (TX); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

40–60% employee discount

PTO with holidays

401(k) plan with company matching

Medical/dental/vision insurance

Lifestyle and tech discounts

Job summary

J.Crew Factory is seeking a Store Director to oversee all aspects of store performance, including profitability and customer connections that build loyalty. You will hire, coach, and develop team members to reach their fullest potential, while fostering an inclusive environment aligned with our brand vision.

You will lead store operations and collaborate with district leadership to optimize merchandising and service; a focus on team growth and community engagement is essential.

Qualifications

• 5+ years of full-time retail management experience.

Responsibilities

• Lead store team and drive profitability while delivering brand standards.
• Create exceptional customer experiences through proactive engagement and service excellence.
• Oversee store operations, systems, and technology with accountability.
• Recruit, train and develop a diverse, high-performing team.
• Collaborate with District Manager to maintain a positive working environment.
• Ensure goals are met or exceeded and maintain strong customer service.
• Provide feedback to influence product assortment and in-store merchandising.

Skills

Retail management

Leadership

Customer service

Team building

Problem solving

Job description

J.Crew Factory is seeking a Store Director to oversee all aspects of store performance, including profitability and customer connections that build loyalty. You will hire, coach, and develop team members to reach their fullest potential, while fostering an inclusive environment aligned with our brand vision.

You will lead store operations and collaborate with district leadership to optimize merchandising and service; a focus on team growth and community engagement is essential.