Store Director: Elevate Performance & Customer Experience

Madewell, Inc.; Richmond, Northern (VA, KY); Hybrid; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay

Employee discount

PTO and holidays

401(k) plan with company match

Medical, dental, vision, life

Job summary

Madewell, Inc. is seeking a Store Director to oversee a retail location in Richmond and lead all facets of store performance. You will recruit and develop talent, drive profitability, and foster authentic connections with customers to build loyalty and efficient operations.

You will hire and coach a diverse team, partner with the District Manager, and ensure the store delivers best-in-class service while staying aligned with brand standards and community needs.

Qualifications

• 5+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Strong problem-solving and teamwork skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Able to bend, reach, and lift up to 40 pounds while stocking and merchandising.

Responsibilities

• Lead your team and drive store profitability while reinforcing brand standards.
• Deliver exceptional customer experiences through personalized service and swift issue resolution.
• Oversee store operations, systems, and technology with accountability.
• Recruit, train, and develop a diverse, high-performing team.
• Collaborate with the District Manager to foster a positive, inclusive work environment.
• Ensure the team consistently meets goals and delivers best-in-class service.
• Provide feedback to leadership to influence product assortment and visual merchandising.

Skills

Retail management

Team leadership

Customer service

Talent development

Scheduling flexibility

Job description

Madewell, Inc. is seeking a Store Director to oversee a retail location in Richmond and lead all facets of store performance. You will recruit and develop talent, drive profitability, and foster authentic connections with customers to build loyalty and efficient operations.

You will hire and coach a diverse team, partner with the District Manager, and ensure the store delivers best-in-class service while staying aligned with brand standards and community needs.