Store Director

J.Crew; Palo Alto (CA); On-site; USD 89,500 - 112,000; Full time

Benefits offered by this job

60% discount on branded products

PTO including holidays

401(k) with company matching

Medical, dental and vision insurance

Life insurance

Job summary

J.Crew is hiring a Store Director in Palo Alto to lead all aspects of the store’s performance, profitability and customer experience. You will hire, train and develop talent, ensure productive operations, and foster an inclusive culture that reflects the community.

You will partner with district leadership to drive sales, curate service standards, and deliver best-in-class service while guiding a diverse team to achieve goals.

Qualifications

• 5+ years of full-time retail management experience.
• Current Store Director experience is a plus.
• Scheduling flexibility including nights, weekends and holidays.
• Capacity to lift at least 40 pounds.

Responsibilities

• Lead your team and drive profitability while connecting with customers.
• Create exceptional customer experiences and swift issue resolution.
• Manage store operations, systems and technology with accountability.
• Recruit, train and develop talent to reflect the community.
• Partner with the District Manager to maintain a collaborative environment.
• Exceed goals and provide best-in-class customer service.
• Provide feedback to influence product assortment and visual merchandising.

Skills

Retail management

Customer service

Team leadership

Flexibility

Job description

Salary Range: $89,500.00 - $112,000.00

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.

What You’ll Do

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Who You Are

• Have 5+ years of full-time retail management experience, current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Some Perks And Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.