Store Director

J.Crew Factory; Bloomington (IN); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay and bonus programs

Up to 60% discount on branded products

Competitive Paid Time Off (PTO) plan

401(k) plan with company matching

Medical, dental, vision, and life insurance

Entertainment, travel, fitness, and mobile discounts

Job summary

J.Crew Factory in Bloomington, Indiana is seeking a Store Director accountable for driving retail performance and fostering customer loyalty. Candidates should have over 5 years of retail management experience and a strong passion for customer service. This role involves managing operations, recruiting talent, and ensuring a collaborative store environment.

Perks include competitive pay, discounts, and a comprehensive benefits package emphasizing diversity and inclusion.

Qualifications

• 5+ years of full-time retail management experience, current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Must be able to lift, carry and move at least 40 pounds (18 kilos).

Responsibilities

• Lead your team and drive your business with connection to every aspect of the brand.
• Create exceptional customer experiences through personalized service standards.
• Manage store operations, ensuring accountability.
• Recruit, train, and develop a diverse team.
• Ensure the team is on track to exceed goals.

Skills

Retail management experience

Customer service excellence

Team leadership

Problem-solving skills

Job description

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.

What You’ll Do

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Who You Are

• Have 5+ years of full‑time retail management experience, current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

Salary Range: $67,000.00 - $84,000.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job‑related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.