Store Director

Albertsons Companies; Billings (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

Health benefits

Job summary

Albertsons Companies in the United States is seeking a retail store leader to drive daily operations, deliver sales and customer service excellence, and lead a team of department managers and associates.

You will recruit, train, coach, and motivate staff; optimize scheduling, inventory, and merchandising; ensure compliance and safety; build strong customer relationships and partnerships with vendors and the community.

Qualifications

• Extensive retail management experience with responsibility for operational and financial performance.

Responsibilities

• Lead all aspects of daily store operations to deliver sales, profitability, and customer service goals.
• Ensure a positive shopping experience by resolving customer concerns and promoting exceptional customer service throughout the store.
• Direct, coach, and develop department leaders and store associates while fostering a positive and inclusive work environment.
• Recruit, hire, train, evaluate, and manage store personnel, including performance management and development planning.
• Maintain high standards for store appearance, cleanliness, product quality, food safety, inventory management, and merchandising execution.
• Manage store financial performance, including labor, operating expenses, inventory control, shrink reduction, and budgeting.
• Ensure compliance with company policies, workplace safety standards, employment laws, payroll practices, and operational procedures.
• Review staffing plans and schedules to ensure appropriate coverage and efficient store operations.
• Build strong relationships with customers, community partners, vendors, and internal business partners.
• Analyze business results, identify opportunities, and implement action plans to improve operational and financial performance.

Skills

Leadership

Team-building

Customer service

Communication

Decision-making

Problem-solving

Adaptability

Accountability

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities

• Lead all aspects of daily store operations to deliver sales, profitability, and customer service goals.
• Ensure a positive shopping experience by resolving customer concerns and promoting exceptional customer service throughout the store.
• Direct, coach, and develop department leaders and store associates while fostering a positive and inclusive work environment.
• Recruit, hire, train, evaluate, and manage store personnel, including performance management and development planning.
• Maintain high standards for store appearance, cleanliness, product quality, food safety, inventory management, and merchandising execution.
• Manage store financial performance, including labor, operating expenses, inventory control, shrink reduction, and budgeting.
• Ensure compliance with company policies, workplace safety standards, employment laws, payroll practices, and operational procedures.
• Review staffing plans and schedules to ensure appropriate coverage and efficient store operations.
• Build strong relationships with customers, community partners, vendors, and internal business partners.
• Analyze business results, identify opportunities, and implement action plans to improve operational and financial performance.

Soft Skills

• Strong leadership and team-building skills.
• Excellent customer service and relationship management abilities.
• Effective verbal and written communication skills.
• Strong coaching, mentoring, and employee development capabilities.
• Problem-solving and conflict resolution skills.
• Ability to build trust and maintain positive working relationships.
• Adaptability and ability to perform in a fast-paced environment.
• Sound judgment and decision-making skills.
• High level of professionalism, integrity, and accountability.

Competencies

• Retail operations leadership.
• Performance management.
• Financial and business acumen.
• Workforce planning and scheduling.
• Talent acquisition and development.
• Inventory and shrink management.
• Safety and compliance management.
• Change management and operational execution.
• Customer experience management.
• Strategic planning and execution.

Knowledge

• Retail store operations and merchandising practices.
• Labor scheduling and payroll administration.
• Inventory management and loss prevention principles.
• Employment laws and workplace policies.
• Profit and loss (P&L) management.
• Budgeting and expense control.
• Customer service best practices.
• Store safety, food safety, and regulatory compliance requirements.
• Basic accounting principles and computer applications.

Abilities

• Lead and motivate diverse teams to achieve business goals.
• Analyze operational and financial data to make informed decisions.
• Prioritize multiple responsibilities in a dynamic environment.
• Handle customer and employee concerns professionally and effectively.
• Communicate expectations clearly and provide constructive feedback.
• Maintain confidentiality and exercise sound judgment.
• Respond effectively during emergency situations and operational disruptions.
• Work collaboratively across multiple levels of the organization.

Other requirements

• Extensive retail management experience with responsibility for operational and financial performance.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand, walk, lift, carry, push, and pull items weighing up to 50 pounds.
• Ability to work in a retail environment and occasionally outdoors in varying weather conditions.
• Demonstrated commitment to safety, compliance, and customer service excellence.
• Strong attendance and reliability.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

ACI Values

A copy of the full job description can be made available to you.