Store Director

J.Crew Group; Austin (TX); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Employee discounts

PTO

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Bonus programs

Job summary

J.Crew Group in Austin, TX is seeking a Store Director to oversee all facets of the store’s performance, profitability and guest service. You will recruit and develop a high-performing team, ensure efficient operations and lead the brand’s standards of service.

You’ll hire talent, drive sales, and partner with the District Manager to curate merchandise and store visuals, while maintaining an inclusive, high-energy work environment.

Qualifications

• 5+ years of full-time retail management experience.
• Ability to hire, train and develop staff to maximize potential.
• Fosters an inclusive, collaborative store culture.

Responsibilities

• Lead the store team and drive profitability while ensuring exceptional customer experiences.
• Create personalized service standards and resolve guest concerns swiftly.
• Manage store operations, systems and technology with accountability.
• Recruit, train and develop talent to reflect the community.
• Collaborate with District Manager to optimize product assortment and in-store visuals.

Skills

Retail management

Team leadership

Customer service

Communication

Problem-solving

Scheduling flexibility

Job description

## Store DirectorApplylocations: Austin, TX, USA (Barton Creek Square - J.Crew)time type: Full timeposted on: Posted Todayjob requisition id: 126565**Our Story**J.Crew gets you dressed every day, for every occasion.Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.**Job Summary**As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.**What You’ll Do*** Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.* Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.* Manage store operations, systems, and technology while ensuring accountability.* Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.* Partner with the District Manager and management team to curate a collaborative working environment for all associates.* Ensure the team is always on track to exceed goals and provide best-in-class customer service.* Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.**Who You Are*** Have 5+ years of full-time retail management experience, current Store Director experience is a plus.* Passionately support our brand, customers, and teams.* Stay up to date with current fashion trends and industry developments.* Embrace teamwork, flexibility, and courtesy while executing tasks.* Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.* Have scheduling flexibility, including nights, weekends and holidays.* Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.**Some Perks and Benefits*** Competitive base pay and bonus programs* Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell* Competitive Paid Time Off (PTO) plan, including paid holidays* 401(k) plan with company matching donations* Medical, dental, prescription, vision, and life insurance* Entertainment, travel, fitness, and mobile technology discountsSee our full list of benefits hereNote: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.Salary Range: $67,000.00 - $84,000.00At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.