Store Director

J.Crew Group; Novato (CA); On-site; USD 82,000 - 102,200; Full time

Benefits offered by this job

Up to 60% discount on products

Competitive Paid Time Off

401(k) with company matching

Medical, dental, vision, and life insurance

Job summary

J.Crew Group is looking for a Store Director in Novato, CA, to oversee all aspects of retail performance. You will ensure the store meets its goals while delivering exceptional customer experiences and leading your team effectively.

The ideal candidate will have over 5 years of retail management experience, a passion for customer service, and the ability to foster a strong team culture. The position comes with competitive pay, bonuses, and benefits.

Qualifications

• 5+ years of full-time retail management experience.
• Current Store Director experience is a plus.
• Flexibility for scheduling, including nights and weekends.

Responsibilities

• Accountable for retail store performance and profitability.
• Create exceptional customer experiences through personalized service.
• Recruit, train, and develop team members.

Skills

Retail management experience

Customer service excellence

Team leadership

Problem-solving skills

Job description

## Store DirectorApplylocations: Novato, CA, USA (Vintage Oaks Shopping Center - J.Crew Factory)time type: Full timeposted on: Posted Todayjob requisition id: 125990**Our Story**We think shopping should be fun. Actually,*really* fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing fits? You’ve got it. Looking for some great accessories you won’t find anywhere else? Check. Need to get dressed for a day at the office, a weekend get-together or your next family vacation? Easy, preppy-inspired outfits are a part of our DNA, so we’ve got you covered. Whatever the occasion, we’ve got styles for the whole family that’ll have your crew looking good. Plus, there always deals waiting for you... 24 hours a day, seven days a week.**Job Summary**As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.**What You’ll Do*** Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.* Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.* Manage store operations, systems, and technology while ensuring accountability.* Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.* Partner with the District Manager and management team to curate a collaborative working environment for all associates.* Ensure the team is always on track to exceed goals and provide best-in-class customer service.* Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.**Who You Are*** Have 5+ years of full-time retail management experience, current Store Director experience is a plus.* Passionately support our brand, customers, and teams.* Stay up to date with current fashion trends and industry developments.* Embrace teamwork, flexibility, and courtesy while executing tasks.* Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.* Have scheduling flexibility, including nights, weekends and holidays.* Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.**Some Perks and Benefits*** Competitive base pay and bonus programs* Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell* Competitive Paid Time Off (PTO) plan, including paid holidays* 401(k) plan with company matching donations* Medical, dental, prescription, vision, and life insurance* Entertainment, travel, fitness, and mobile technology discountsSee our full list of benefits hereNote: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.Salary Range: $82,000.00 - $102,200.00At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.