Store Customer Service Supervisor / Keyholder

Total-Wine-; University Park (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k) & benefits

Disability & life insurance

Parental leave

Pet insurance

Tuition assistance

Career training

Consumer classes

Job summary

Total Wine & More in Texas seeks a Supervisor to support store operations, lead service culture, and deliver best-in-class experiences for customers seeking adult beverages and more. You will supervise team members, train staff, ensure compliance with alcohol laws, and drive sales with focus on KPIs while maintaining safety and a welcoming store environment.

Total Wine & More offers PTO, generous discounts, health plans, retirement benefits and more.

Qualifications

• You will come with High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

POS familiarity

Inventory software

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

About the Role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers.

Internally, you will be referred to as Supervisor and report to the store management team.

You will serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).

Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.

Responsibilities

• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Qualifications

• You will come with High school diploma or equivalent preferred
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
• Strong interpersonal skills and a team player mindset
• Experience resolving customer issues and coaching peers
• Familiarity with the point-of-sale systems and inventory management software
• Ability to work a flexible schedule as business requires, including evenings and weekends

Physical Requirements

• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Ability to safely lift, load, and handle cases and pallets
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Compensation

Worker Type: Regular

Pay Range: $16.96 - $23.74 Hourly

Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Equal Opportunity Employer

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications.

Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

Additional Information

The anticipated close date of this posting is 120 days from the posted date indicated above.

Recruitment Message

Connecting people through joyful experiences! As America’s largest independent retailer of wine, spirits, beer & more, we’re looking for go-getters who want to spark joy with our customers and communities. We are excited you’re here and are ready to pop a bottle with your name on it! As we continue to expand our business and increase the number of Stores and Store Support Centers across the country, we are looking for motivated and talented people to join our team to provide best-in-class service. If you have an entrepreneurial spirit and are looking for a unique opportunity to develop your career, this may be the place for you! We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program.