Store Customer Service Supervisor / Keyholder

Winston Salem Fine Wine, Inc.; Winston-Salem (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

PTO

Health care plans

401(k) plan

Discounts

Tuition assistance

Career development

Job summary

Total Wine & More in Winston-Salem, NC seeks a Supervisor to support store operations and foster a high‑performing sales and service culture. You will lead by example, oversee front‑end and training to improve product knowledge, and help drive key performance metrics while ensuring compliance with alcohol regulations.

Responsibilities include supervising team members, resolving customer issues, and promoting a welcoming store environment with strong teamwork and flexible scheduling to meet

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years in retail supervision.
• Strong interpersonal and team player mindset.
• Experience resolving customer issues.
• Familiar with POS and inventory software.
• Flexible schedule including evenings and weekends.

Responsibilities

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Deliver key performance metrics (KPMs).
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.

Skills

Leadership

Customer service

Team training

POS systems

Inventory management

Flexible schedule

Alcohol regulations

Education

High school diploma or equivalent

Tools

POS software

Inventory software

Job description

About the role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).

Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.

Key Responsibilities

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Deliver key performance metrics (KPMs)
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
• Strong interpersonal skills and a team player mindset
• Experience resolving customer issues and coaching peers
• Familiarity with the point-of-sale systems and inventory management software
• Ability to work a flexible schedule as business requires, including evenings and weekends

Physical & Legal Requirements

• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Ability to safely lift, load, and handle cases and pallets
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday

Benefits & Compensation

Pay Range: $18.50 - $25.90 Hourly

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications.

Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

The anticipated close date of this posting is 120 days from the posted date indicated above.

Worker Type: Regular

Connecting people through joyful experiences! As America’s largest independent retailer of wine, spirits, beer & more, we’re looking for go-getters who want to spark joy with our customers and communities. We are excited you’re here and are ready to pop a bottle with your name on it! As we continue to expand our business and increase the number of Stores and Store Support Centers across the country, we are looking for motivated and talented people to join our team to provide best-in-class service. If you have an entrepreneurial spirit and are looking for a unique opportunity to develop your career, this may be the place for you!