Store Customer Service Supervisor / Keyholder

Arizona Fine Wine and Spirits, LLC; Liberty Township (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

Tuition assistance

Career development & training

Consumer classes

Job summary

Total Wine & More is seeking a Supervisor to assist the store management team in growing our brand and delivering best-in-class service. You will support store operations, help develop a sales culture, and lead by example in a busy retail environment focused on alcohol and related products.

The role requires 1–3 years of supervisory experience in retail, strong interpersonal skills, and the ability to work a flexible schedule including evenings and weekends. You will report to store management.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience; 1+ year in a supervisory role within a retail setting.

Responsibilities

• Deliver outstanding customer service by leading by example and resolving issues.
• Supervise team members and support training to enhance product knowledge and sales skills.
• Ensure adherence to all laws related to sale of alcohol and maintain a safe, compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Support service team, merchandising and front-end operations to drive sales and KPIs.

Skills

Customer service

Leadership

Interpersonal skills

Coaching

Education

High school diploma

Tools

POS systems

Inventory software

Job description

About the role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

You will come with High school diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting

• Strong interpersonal skills and a team player mindset
• Experience resolving customer issues and coaching peers
• Familiarity with the point-of-sale systems and inventory management software
• Ability to work a flexible schedule as business requires, including evenings and weekends
• Physical requirements (with or without accommodation) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Ability to safely lift, load, and handle cases and pallets Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Crafted for you We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program.

Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

The anticipated close date of this posting is 120 days from the posted date indicated above.

Worker Type: Regular Pay Range: $19.08 - $26.71 Hourly

Connecting people through joyful experiences! As America’s largest independent retailer of wine, spirits, beer & more, we’re looking for go-getters who want to spark joy with our customers and communities. We are excited you’re here and are ready to pop a bottle with your name on it! As we continue to expand our business and increase the number of Stores and Store Support Centers across the country, we are looking for motivated and talented people to join our team to provide best-in-class service. If you have an entrepreneurial spirit and are looking for a unique opportunity to develop your career, this may be the place for you!