Store Customer Service Specialist (Shared-Multiple Locations)

The Sherwin-Williams Company; Princeton (IL); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading paint and coatings company is seeking a Customer Service Specialist in Princeton, IL. The role involves assisting customers, maintaining sales goals, and ensuring high satisfaction. Candidates should be 18+, have a valid driver's license, and be willing to lift up to 50 lbs. Prior experience in retail or customer service is preferred. This part-time position offers a starting pay of $17.50 per hour.

Benefits

Health benefits

Generous time off package

Qualifications

• Must be at least eighteen (18) years of age.
• Must have a valid, unrestricted Driver's License.
• Ability to lift and carry up to 50 lbs. frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Process sales transactions accurately.

Skills

Customer Service

Sales Skills

Communication

Education

High School diploma or GED

Job description

Overview

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

The individual selected for this role will be expected to work at Store #3063, located at: 623 S Main Street, Princeton, IL 61356 and Store #3225, located at: 1400 Midtown Rd Ste A, Peru, IL 61354. This role is part time. Pay starts at $17.50.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish