Store Customer Service Specialist (Shared-Multiple Locations)

The Sherwin-Williams Company; Neenah (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Specialists to enhance retail operations. This role is pivotal in ensuring customer satisfaction by addressing inquiries, providing product recommendations, and maintaining store standards. Ideal candidates will possess strong communication skills and a commitment to achieving sales goals. Join a dynamic team where your contributions will directly impact customer experiences and store success. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you!

Qualifications

• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Experience in retail or customer service preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting appropriate products.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Sales Skills

Communication Skills

Problem Solving

Education

High School diploma or GED

Job description

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also responsible for promptly resolving customer concerns to ensure maximum client satisfaction, staying updated on product features, and maintaining high-quality visual standards of the products and store. Customer Service Specialists aim to deliver excellent customer service while consistently meeting the store's sales goals.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, store merchandise, and other valuable items. Access may be supervised or unsupervised. To protect our business, reputation, and the safety of our customers, staff, employees, vendors, contractors, and the public, a review of criminal history is conducted.

Responsibilities

1. Ensure high levels of customer satisfaction through excellent sales service.
2. Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
3. Build productive trust relationships with wholesale and retail customers.
4. Process sales transactions accurately, following policies and procedures.
5. Achieve sales goals on a monthly, quarterly, and yearly basis.
6. Maintain accurate work order files and formulas.
7. Pull appropriate products from the sales floor or warehouse.
8. Tint and mix products according to customer specifications.
9. Stock shelves and set up displays.
10. Clean store equipment.
11. Load and unload delivery trucks.
12. Assist in making deliveries as needed.
13. Maintain in-stock and presentable conditions in assigned areas.
14. Stay knowledgeable about products offered and discuss available options with customers.
15. Comply with inventory control procedures.
16. Suggest ways to improve sales.

Minimum Requirements

• Must be at least 18 years old.
• Must be legally authorized to work without sponsorship now or in the future.
• Ability to retrieve materials from shelves and lift up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodations.
• Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodations.

Preferred Qualifications

• Valid, unrestricted Driver's License.
• High School diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous experience selling paint and related products.
• Experience operating tinting and mixing equipment.
• Ability to read, write, understand, and communicate in more than one language, including Spanish.