Store Customer Service Specialist - Fulltime (Yukon)

Sherwin-Williams; Yukon (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading paint company is seeking a full-time Customer Service Specialist in Yukon, OK. The role involves engaging with customers, processing sales transactions, and maintaining high store standards. Candidates should be at least 18, have a valid driver's license, and be able to lift heavy materials. Preferred qualifications include experience in retail and ability to communicate in multiple languages, including Spanish.

Qualifications

• Must be at least eighteen (18) years of age.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 50 lbs. frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Process sales transactions accurately and consistent with policies.

Skills

Customer service

Sales

Communication

Education

High School diploma or GED

Job description

Overview

The individual selected for this full-time role will be expected to work at Store 707498, located at 98 S Mustang Rd, Yukon, OK 73099.

This full-time position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. The role focuses on delivering excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. Access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish