Store Customer Service Specialist

The Sherwin-Williams Company; Saint Petersburg (FL); On-site; USD 28,000 - 48,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our retail stores in Saint Petersburg, FL. You will help customers, answer questions about paints and coatings, and recommend the right solutions while meeting sales goals.

Responsibilities include handling transactions, tinting and mixing products per customer specs, stocking displays, and assisting with deliveries. Multilingual abilities and prior paint/retail experience are a plus.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Ability to lift up to 50 lbs regularly and up to 70 lbs occasionally.
• Ability to work evenings and weekends as required.

Responsibilities

• Provide excellent sales service and assist customers in person and over the phone.
• Determine customer needs and recommend appropriate Sherwin-Williams products and services.
• Build trust with wholesale and retail customers and process sales transactions accurately.
• Maintain store presentation, stock shelves, and assist with deliveries as needed.
• Stay informed on product features and phrases to upsell optional products.

Skills

Customer service

Sales

Retail experience

Cash handling

Product knowledge

Spanish speaking

Education

HS diploma/GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Sugest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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