Customer Service Specialist

The Sherwin-Williams Company; Duluth (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company in Duluth, GA is seeking a Customer Service Specialist to help both wholesale and retail customers find the right Sherwin-Williams products and solutions. You will answer questions, recommend finishes and color options, and strive to deliver maximum client satisfaction while supporting store sales goals.

This role requires friendly communication, product knowledge, and the ability to lift up to 50 lbs and work evenings or weekends as needed.

Qualifications

• Must have strong customer service skills.
• Experience in sales or helping customers achieve goals is preferred.
• Excellent communication and problem-solving abilities required.
• Bilingual abilities are a plus.

Responsibilities

• Assist customers in finding the right Sherwin-Williams products and solutions.
• Answer questions, explain features, and recommend finishes or color options.
• Resolve customer concerns promptly and maintain product knowledge and store standards.
• Strive to meet and sustain the store's sales goals and customer satisfaction.

Skills

Customer service

Sales

Communication

Education

High School diploma/GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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