Store Customer Service Specialist

Sherwin-Williams; East Falmouth (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Specialist to enhance customer satisfaction and meet sales goals. This role involves assisting customers, processing transactions, and maintaining product knowledge while fulfilling various responsibilities in a fast-paced environment. Candidates should be at least 18 years old, have a valid driver's license, and be prepared to work flexible hours including evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Willing to work flexible hours, including evenings and weekends.
• Ability to lift and carry up to 50 lbs. frequently.

Responsibilities

• Assist customers in person and over the phone by identifying needs and recommending products.
• Process sales transactions accurately.
• Suggest sales improvements.

Skills

Customer Service

Communication

Sales Skills

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also responsible for promptly resolving customer concerns to ensure maximum satisfaction, staying updated on product features, and maintaining high standards of product quality and store presentation. Customer Service Specialists aim to deliver excellent service while meeting the store’s sales goals.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, merchandise, and other valuable items. Access may be supervised or unsupervised. To protect the business, its operations, and reputation, a review of criminal history is required. The selected individual will work at stores within a 30-mile radius of store #705425, located at 10 Village Common Dr., East Falmouth, MA 02536.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation
• Willing to work flexible hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Sales Responsibilities

• Ensure high customer satisfaction through excellent service
• Assist customers in person and over the phone by identifying needs and recommending products
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Meet sales goals regularly
• Maintain accurate work order files and formulas
• Pull products from shelves or warehouse
• Tint and mix products as per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks; assist in deliveries as needed
• Maintain a neat and stocked environment
• Stay knowledgeable about products and discuss options with customers
• Follow inventory procedures
• Suggest sales improvements