Store Customer Service Specialist

Sherwin-Williams; Conway (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the retail sector is looking for a Customer Service Specialist. The role involves engaging with customers, assisting them with their needs, and ensuring excellent service while meeting sales goals. Successful candidates will possess strong communication skills, a background in retail, and the ability to lift products as part of their responsibilities.

Qualifications

• Must be at least 18 years old.
• Ability to lift/carry up to 50 lbs frequently.
• Experience in retail or customer service preferred.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers by determining needs and presenting products.
• Achieve sales goals regularly.

Skills

Customer Service

Communication

Sales Skills

Bilingual (Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The individual selected for this role will work at Store #707169, located at: 960 Locust, Conway AR 72034.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship
• Ability to retrieve material from shelves and lift/carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

SHWSales Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting products and services
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Achieve sales goals regularly
• Maintain work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products as needed
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries
• Maintain in-stock, presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory procedures
• Suggest ways to improve sales