Store Customer Service Specialist

Sherwin-Williams; Canonsburg (Washington County); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in the retail sector is looking for a Customer Service Specialist who will play a crucial role in satisfying customer needs and achieving sales goals. The ideal candidate will ensure high-quality service and maintain store standards while assisting both wholesale and retail clients. This position requires effective communication skills, a valid driver's license, and the ability to lift heavy materials.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work without sponsorship.
• Valid, unrestricted Driver’s License.

Responsibilities

• Provide excellent customer service to enhance satisfaction.
• Assist customers with their needs and process transactions.
• Achieve sales goals and maintain store presentation.

Skills

Customer Service

Communication

Sales

Bilingual

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. They are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. Customer Service Specialists aim to deliver excellent customer service while meeting the store’s sales goals.

Job duties involve contact with customers, including minors; and access to cash, electronic equipment, personal information, merchandise, and other valuables. Access may be supervised or unsupervised. The company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected individual will work at Store #701271, located at 2603 Washington Rd. Suite 2, Canonsburg, PA.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Valid, unrestricted Driver’s License
• Able to retrieve materials from shelves and lift/carry up to 50 lbs frequently and 70 lbs occasionally
• Willing to work scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least 1 year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Sales Responsibilities

• Ensure high customer satisfaction through excellent service
• Assist customers in person and over the phone by determining needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Achieve sales goals regularly
• Maintain work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products as needed
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries
• Maintain in-stock, presentable areas
• Stay knowledgeable about products and discuss options
• Follow inventory procedures
• Suggest sales improvements