Store Customer Service Full-time

Melaleuca: The Wellness Company; Idaho Falls (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-site fitness center

Restaurant on-site

Longevity bonus

Comprehensive benefits

Job summary

Melaleuca: The Wellness Company is seeking a Customer Service Specialist for its Melaleuca Store. You will deliver world-class service, minimize checkout wait times, and maintain a clean, stocked store while educating customers on product benefits.

Responsibilities include assisting customers, upselling related products, and accurately processing orders. The role requires strong math, typing speed, and conflict-resolution skills in a fast-paced environment.

Qualifications

• Thorough knowledge of company policies, procedures, and the company marketing plan.
• 10 key by touch.
• 40 wpm typing.
• Detailed work and organizational skills.
• Ability to analyze problems and create solutions.
• Ability to work independently and professionally and follow through on projects.
• Ability to prioritize and organize
• Ability to maintain confidentiality of sensitive areas.
• Written and verbal communication skills.
• Ability to work under stress.
• Standing for duration of shift.
• Manual dexterity for duties such as stapling, collating, sorting, filing, typing, writing.
• Communication with individuals in person and by phone.
• Visually read reports and numbers.
• Computerized accounts receivable experience.
• Good math skills.

Responsibilities

• Assembles and displays product specials and graphics in a professional presentation.
• Ensures product on shelves by ordering and stocking as necessary.
• Answers customer inquiries with knowledgeable assistance.
• Provides suggested sales by recommending additional products.
• Logs customer orders accurately with correct data.
• Fills over-the-counter orders accurately.
• Maintains a clean, professional store atmosphere.
• Assists with cash reconciliation and balancing tills.
• Follows opening and closing security routines.
• Performs other duties as assigned.

Skills

10-key by touch

40 wpm typing

Strong customer relations

Conflict resolution

Work under stress

Tools

Computerized accounts receivable

Job description

Company Profile

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store.

Overview

Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.

Responsibilities

Essential

• Assembles and displays product specials and graphics in a pleasing professional presentation
• Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
• Answers customer inquiries and questions with knowledgeable and professional assistance
• Provides suggested sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
• Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
• Fills accurately over-the-counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
• Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
• Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
• Follows proper opening and closing physical security routines.

Additional

• Performs other duties as assigned or needed

Qualifications

Essential

• Thorough knowledge of company policies, procedures, and the company marketing plan.
• 10 key by touch.
• 40 wpm typing.
• Detailed work and organizational skills.
• Ability to analyze problems and create solutions.
• Ability to work independently and professionally and follow through on projects.
• Ability to prioritize and organize
• Ability to maintain confidentiality of sensitive areas.
• Written and verbal communication skills.
• Ability to work under stress.
• Standing for duration of shift.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
• Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
• Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
• Visually read reports, computer screen, bottles, products, batch numbers, etc.
• Computerized accounts receivable experience.
• Good math skills (add, subtract, multiply, and divide).
• Strong customer relation skills for conflict situations.
• Ability to lift a minimum of 40 lbs.
• Pulling, stretching, bending, and lifting for duration of shift.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.

Additional

• Ability to climb stairs.
• Word processing, graphics and spreadsheet skills.
• Ability to lift 40 lbs.
• Work overtime as needed

Why Melaleuca

Great culture - you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis—it feels more like a family than a multi-national corporation.

Excellent compensation - in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and a restaurant.