Store Coordinator, Rental

Altorfer Cat; West Burlington (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Altorfer Cat in West Burlington, IA is seeking a frontline supervisor to lead a small store team and drive exceptional service.

You will supervise at least four staff, engage customers at the rental counter, input rentals and sales, and coordinate deliveries and pickups while maintaining safety and product knowledge. This role requires strong communication, training ability, and a willing attitude to support a busy shop environment.

Qualifications

• Two or more years of relevant work and management experience on the frontline.
• Ability to train and educate customers on machine operation.
• Strong customer service skills and ability to exceed customer expectations.
• Proficient in basic computer skills including Internet usage and standard software.

Responsibilities

• Supervise at least 4 store employees, providing guidance, mentorship, and disciplinary action.
• Interact with customers at the rental counter, assisting with sales and rental equipment needs.
• Enter rental and sale billings in computer systems, order, stock, and sell supply items.
• Load and unload equipment, schedule deliveries and pickups.
• Be available on call 24 hours to address urgent matters.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Training customers

Sales & rental knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

700 am – 400 pm Monday – Friday, afterhours and Saturdays as needed

• Responsible for supervising at least 4 store employees, providing guidance, mentorship, and disciplinary action.
• Actively engage with customers on the rental counter, offering customers assistance with sales and rental equipment needs.
• Computer input of rental and sale billings, ordering, stocking and selling of supply items.
• Loads and unloads equipment, schedule deliveries and pickups.
• Be available on call 24 hours to address any urgent matters.
• Perform other duties as assigned.
• Demonstrate two or more years of relevant work and management experience on the frontline.
• Knowledge and previous experience dealing with applications of various equipment and sales items.
• Ability to train and educate customers on machine operation.
• Strong customer service skills are needed with the ability to exceed customer’s expectations.
• Exhibit a clear and effective communication style, especially in face-to-face interactions.
• Proficient in computer skills, including Internet usage, Microsoft Office, Outlook, and Excel.
• Capable of safely lifting up to 50 lbs.
• High School Diploma or equivalent required.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in a shop/warehouse and inside an office environment. May, on a continuous basis, sit at desk for a period of time; answer telephone calls and write or use a keyboard to communicate through written means. Walking and lifting up to 50 lbs. may be required. Noise level in the shop/warehouse is usually moderate to high and moderate to low in an office environment. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.