Store Consultant: Printing, Signs & Shipping Expert

FedEx Office; Aurora (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Office in Aurora, CO is seeking a Store Consultant to deliver a positive customer experience through consultative service across print, signs & graphics, and shipping offerings. You will take orders, provide pricing, manage production queues, and coordinate store activities while maintaining equipment and a safe, organized retail environment.

The role emphasizes strong communication, ability to handle multiple tasks, and adherence to store policies.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.

Skills

Consultative skills

Customer service

Pricing information

Order systems

Education

High school diploma or equivalent

Tools

POS terminal

Order systems

Job description

FedEx Office in Aurora, CO is seeking a Store Consultant to deliver a positive customer experience through consultative service across print, signs & graphics, and shipping offerings. You will take orders, provide pricing, manage production queues, and coordinate store activities while maintaining equipment and a safe, organized retail environment.

The role emphasizes strong communication, ability to handle multiple tasks, and adherence to store policies.