Store Consultant: Printing, Signs & Shipping

FedEx Corporation; Richmond (VA); On-site; USD 17,000 - 23,000; Full time

Job summary

The Store Consultant at FedEx Office delivers a positive customer experience by using consultative skills to anticipate needs and provide solutions. The role covers print, signs & graphics, and shipping, including taking orders, pricing, and offering product recommendations.

You will operate store equipment, assemble parcels, and manage production queues while maintaining safety and store standards. Key requirements include a high school diploma, at least 6 months of specialized experience, and

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

The Store Consultant at FedEx Office delivers a positive customer experience by using consultative skills to anticipate needs and provide solutions. The role covers print, signs & graphics, and shipping, including taking orders, pricing, and offering product recommendations.

You will operate store equipment, assemble parcels, and manage production queues while maintaining safety and store standards. Key requirements include a high school diploma, at least 6 months of specialized experience, and