Store Consultant: Printing, Signs & Shipping

FedEx Office and Print Services; Elkhart (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

FedEx Office and Print Services in the United States seeks a Store Consultant to deliver a positive customer experience across printing, signs & graphics, and shipping. You will take orders, provide pricing, and advise on the right FedEx Office products to meet customer needs.

You will operate in-store equipment, manage the production queue, and maintain a safe, clean retail environment while supporting customers with consultative service.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

Skills

Excellent verbal and written comms

Education

High school diploma or equivalent education

6+ months of specialized experience

Job description

FedEx Office and Print Services in the United States seeks a Store Consultant to deliver a positive customer experience across printing, signs & graphics, and shipping. You will take orders, provide pricing, and advise on the right FedEx Office products to meet customer needs.

You will operate in-store equipment, manage the production queue, and maintain a safe, clean retail environment while supporting customers with consultative service.