Store Consultant - Print, Signs & Shipping Expert

FedEx Office; Stillwater (OK); On-site; USD 26,000 - 36,000; Full time

Job summary

FedEx Office in Stillwater, Oklahoma is seeking a Store Consultant who delivers a positive customer experience by using consultative selling to anticipate needs and propose solutions. You will handle orders, pricing, and product information across printing, signs & graphics, and shipping, while operating equipment and keeping the store organized.

This role requires completing tasks with minimal supervision, supporting team members, and maintaining accuracy in transactions and merchandising.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in training of store team members
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Skills

Excellent verbal and written comm., 6+

Education

High school diploma or equivalent education

Job description

FedEx Office in Stillwater, Oklahoma is seeking a Store Consultant who delivers a positive customer experience by using consultative selling to anticipate needs and propose solutions. You will handle orders, pricing, and product information across printing, signs & graphics, and shipping, while operating equipment and keeping the store organized.

This role requires completing tasks with minimal supervision, supporting team members, and maintaining accuracy in transactions and merchandising.