Store Consultant: Print, Signs & Shipping Expert

FedEx Office; Hudson (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

FedEx Office in Hudson, OH is seeking a Store Consultant to deliver a positive customer experience and provide expert guidance on printing, signs & graphics, and shipping products and services. The role involves taking orders, coordinating store activities, and handling pricing and product information.

Responsibilities include operating a wide range of equipment, managing production queues and complex projects, maintaining retail materials, and ensuring security and accuracy in transactions.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures.

Education

High school diploma or equivalent education

Job description

FedEx Office in Hudson, OH is seeking a Store Consultant to deliver a positive customer experience and provide expert guidance on printing, signs & graphics, and shipping products and services. The role involves taking orders, coordinating store activities, and handling pricing and product information.

Responsibilities include operating a wide range of equipment, managing production queues and complex projects, maintaining retail materials, and ensuring security and accuracy in transactions.