Store Consultant: Expert Print, Signs & Shipping

FedEx Office; Post Falls (ID); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

FedEx Office is seeking a Store Consultant to deliver a positive customer experience across print, signs & graphics, and shipping services. The role involves taking orders, guiding customers, and managing the store’s production queue and equipment.

You will move boxes, stock materials, and assist in coordinating store activities while maintaining high service standards and accurate pricing. A high school diploma and some experience are expected.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.

Skills

Excellent verbal and written comms

Customer service

Education

High school diploma or equivalent education

Job description

FedEx Office is seeking a Store Consultant to deliver a positive customer experience across print, signs & graphics, and shipping services. The role involves taking orders, guiding customers, and managing the store’s production queue and equipment.

You will move boxes, stock materials, and assist in coordinating store activities while maintaining high service standards and accurate pricing. A high school diploma and some experience are expected.