Store Coach

MOD Pizza; Tucson (AZ); On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

Insurance

Paid vacation

Sick time

401(k)

Free meals

Pet insurance

Gym discount

Counseling

Job summary

MOD Pizza in Tucson, AZ is seeking a Restaurant Supervisor Lead to join our people-first team. As second in command on the store leadership, you will lead, coach and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the shift, cultivate a welcoming atmosphere for guests and crew, manage cash handling as a keyholder, and resolve concerns with leadership escalation.

Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching and inspiring others.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers.
• Keyholder cash handling responsibilities.
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution to the restaurant general manager as appropriate.
• Manage shift duties checklists and address/escalate any equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate wins.

Skills

Customer Service

Restaurant Experience

Coaching & Mentoring

Job description

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.

Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities!

Compensation

$22.17/hour (including $17.45/hour hourly wage and $4.72/hour tips)

Benefits

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Overview

The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.

You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.

Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.

Because at MOD; ALL PIZZAS ARE WELCOME!

Key Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers.
• Keyholder cash handling responsibilities.
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution to the restaurant general manager as appropriate.
• Manage shift duties checklists and address/escalate any equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate wins.

Required Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching and inspiring others.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.

At our table, everyone has a place. MOD is what you make it - be individual, be you!

Apply today to join our people vibe!

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.