Store Coach

MOD Pizza; The Dalles (OR); On-site; USD 20,116 - 28,650; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) retirement

Paid vacation

Pet insurance

Discounted gym membership

Free pizza, salad, and beverages

Free counseling sessions

Job summary

MOD Pizza seeks a Restaurant Supervisor Lead in The Dalles, OR, to support store operations while developing the skills of Shift Supervisors and Squad Crew. This role emphasizes a welcoming atmosphere for customers and team members alike, helping to create a unique dining experience.

With over 70% of MOD Leaders promoted internally, this role is not only about managing the shift but also about fostering individual growth and celebrating team achievements. Enjoy a positive working environment where everyone belongs!

Join MOD Pizza today!

Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Proven success in following and enforcing processes and standards.

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers.
• Manage shift duties checklists and address any equipment malfunctions.

Skills

Customer service skills

Coaching and teaching others

Calm and focused under pressure

Job description

Compensation

$22.34 per hour when combining hourly wage of $17.70 and average tips of $4.64 per hour earned at this location.

Benefits

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Summary

The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.

You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.

Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.

Because at MOD; ALL PIZZAS ARE WELCOME!

Key Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
• Keyholder cash handling responsibilities
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well-being of the Squad and celebrate wins

Required Qualifications

• Minimum of 1 year of customer service or restaurant experience
• Must be at least 18 years old
• Previous experience coaching, teaching and inspiring others
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
• Customer service skills and a proven ability to remain calm and focused

At our table, everyone has a place. MOD is what you make it - be individual, be you!

Apply today to join our people vibe!

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.