Store Coach

MOD Pizza; Puyallup (WA); Presencial; USD 22.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Paid time off

401(k) retirement plan

Free meals (pizza/salad/bev)

Pet insurance

Gym discounts

Counseling services

Resumo da vaga

MOD Pizza, Inc. is seeking a Restaurant Supervisor Lead in Washington to guide Shift Supervisors and Squad Crew while partnering with the General Manager on store operations. You will set the tone for the team and ensure guests feel welcome in the MOD experience.

Promoting from within is common at MOD; leadership growth is encouraged, with a focus on developing people and delivering great guest experiences daily.

Qualificações

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Experience coaching, teaching and inspiring others.
• Proven ability to follow processes and coach compassionately.
• Strong customer service skills and ability to stay calm and focused.

Responsabilidades

• Set and sustain the tone of the shift, keeping energy high.
• Create welcoming atmosphere for Squad Crew and customers.
• Keyholder cash handling responsibilities.
• Listen to and resolve concerns; escalate to GM as needed.
• Manage shift duties checklists and equipment issues.
• Focus on the growth and celebration of wins.

Conhecimentos

Customer service

Coaching

Leadership

Communication

Descrição da vaga

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.

Working for MOD is more than making pizza - We Call it Spreading MODness, where each pizza powers possibilities!

Compensation: $19.50 - $19.50 per hour plus tips

Benefits

• Medical, dental and vision insurance eligibility based on hours worked
• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
• Paid vacation of 5 days, accruing at 1.54 hours per period
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Overview

The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager. You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs. Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.

Key Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
• Keyholder cash handling responsibilities
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well-being of the Squad and celebrate wins

Required Qualifications

• Minimum of 1 year of customer service or restaurant experience
• Must be at least 18 years old
• Previous experience coaching, teaching and inspiring others
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
• Customer service skills and a proven ability to remain calm and focused

At our table, everyone has a place. MOD is what you make it - be individual, be you!

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.