Store Coach

MOD Pizza, Inc.; Charlotte (NC); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

Week of paid vacation

Paid Sick Time

401(k) retirement

Free pizza, salad, and beverages

Pet insurance

Discounted gym membership

Free counseling sessions

Résumé du poste

MOD Pizza in Charlotte, NC seeks a Restaurant Supervisor Lead to help run shifts, coach Squad Crew, and drive a welcoming, high-energy guest experience. You will model MOD values, develop team members, and ensure smooth operations with a guest-first mindset.

This role emphasizes leadership, process adherence, and a culture where everyone belongs, with opportunities for internal advancement and inclusion in a values-driven team.

Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Experience coaching, teaching and inspiring others.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.

Responsabilités

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
• Keyholder cash handling responsibilities.
• Listen, acknowledge and resolve any Squad crew and/or customer concerns; escalate issues that require resolution to the restaurant general manager.
• Manage shift duties checklists and address/escalate any equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate wins.

Connaissances

Customer service

Restaurant experience

Coaching

Process adherence

Calm under pressure

Age 18+

Description du poste

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do.

Working for MOD is more than making pizza - We Call it Spreading MODness, where each pizza powers possibilities!

Compensation: $17.70/hour when combining hourly wage of $14.00 and average tips of $3.70/hour earned at this location!

Benefits

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Overview

The Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.

You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.

Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.

Because at MOD; ALL PIZZAS ARE WELCOME!

Key Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
• Keyholder cash handling responsibilities
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well-being of the Squad and celebrate wins

Required Qualifications

• Minimum of 1 year of customer service or restaurant experience
• Must be at least 18 years old
• Previous experience coaching, teaching and inspiring others
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
• Customer service skills and a proven ability to remain calm and focused

At our table, everyone has a place. MOD is what you make it - be individual, be you!

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.