Store Associate Rx

CVS Health; Orlando (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

CVS Health is seeking a dedicated individual to join their Pharmacy and Front Store Team. The role involves ensuring a positive shopping experience for customers, processing prescriptions, and adhering to company policies. Candidates must be at least 16 years old and possess strong customer service skills. This part-time position offers flexible hours and competitive pay, along with comprehensive benefits.

Benefits

Affordable medical plan options

401(k) plan with company matching

Employee stock purchase plan

Wellness screenings

Confidential counseling

Tuition assistance

Qualifications

• Must be at least 16 years of age.
• Ability to perform customer service tasks.

Responsibilities

• Ensure customer satisfaction by serving each customer according to company values.
• Process prescriptions and maintain a clean pharmacy department.
• Assist front store operations when needed.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

Required Qualifications

Must be at least 16 years of age Licensure requirements vary by state Must have the ability to perform the following tasks: Customer Service

• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Request additional help when needed to maximize customer satisfaction
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Answer telephone with appropriate greeting Operations
• Comply with all federal and state laws, rules and regulations
• Comply with CVS policy and procedures at all times
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
• Maintain prescription prioritization throughout prescription processing
• Process prescriptions
• Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
• labeling of prescriptions
• Resolve Third Party rejections and complete any manual claim forms
• Perform all register transactions, in adherence of CVS policy and procedures
• This includes cash, check and charge transactions
• Bag merchandise upon completion of sale
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
• Communicate with all healthcare professionals when permissible and according to state law
• Retrieve and file prescriptions appropriately according to State and Federal Law
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Access, input and retrieve information to/from the computer
• Stand for extended periods of time
• Assist front store operations when needed Inventory Management
• Maintain in-stock by ensuring all inventory management policies and procedures are followed
• Utilize appropriate report(s) to maintain replenishment
• Pull outdated, damaged and recalled merchandise and prepare for return
• Assist with putting away drug orders (except CIIs) as permitted by law
• Preferred Qualifications

  Required Qualifications continued: Front Store Activities

• Operate a cash register including cash transactions, checks, charges
• Follow company policies and procedures regarding cash register performance
• Request additional help when needed to increase customer satisfaction
• Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints
• Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping
• Stock shelves
• Answer the telephone using the appropriate greeting
• Process photofinishing orders
• Maintain check-out area: fill register supplies, bags; wipe counter tops;
• Issue rainchecks when requested
• React to potential shoplifters following company guidelines
• Reset departments/end caps following POGs
• Display and sign weekly, promotional and seasonal merchandise
• Prepare damages: document counts and item numbers, seal trays
• In-store signing, including: shelves, displays, dump baskets, windows, ceiling
• Assist Pharmacy personnel when needed
• Complete minor in-store repairs i.e., carriage poles, change light bulbs
• Work out reserve stock
• Assist customers with large purchases (taking out to vehicle)
• Unload and load trays/cases - 35 pound maximum to a height of 4 feet
• Move trays/cases from one location to another Human Resources
• Support scheduling activities according to the needs of the business and workflow model
• Complete all required training programs
• Communicate with field management and corporate any required reporting
• Education

  High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.


Required Qualifications

Must be at least 16 years of age Licensure requirements vary by state Must have the ability to perform the following tasks: Customer Service

• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Request additional help when needed to maximize customer satisfaction
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Answer telephone with appropriate greeting Operations
• Comply with all federal and state laws, rules and regulations
• Comply with CVS policy and procedures at all times
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
• Maintain prescription prioritization throughout prescription processing
• Process prescriptions
• Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
• labeling of prescriptions
• Resolve Third Party rejections and complete any manual claim forms
• Perform all register transactions, in adherence of CVS policy and procedures
• This includes cash, check and charge transactions
• Bag merchandise upon completion of sale
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
• Communicate with all healthcare professionals when permissible and according to state law
• Retrieve and file prescriptions appropriately according to State and Federal Law
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Access, input and retrieve information to/from the computer
• Stand for extended periods of time
• Assist front store operations when needed Inventory Management
• Maintain in-stock by ensuring all inventory management policies and procedures are followed
• Utilize appropriate report(s) to maintain replenishment
• Pull outdated, damaged and recalled merchandise and prepare for return
• Assist with putting away drug orders (except CIIs) as permitted by law
• Preferred Qualifications

  Required Qualifications continued: Front Store Activities

• Operate a cash register including cash transactions, checks, charges
• Follow company policies and procedures regarding cash register performance
• Request additional help when needed to increase customer satisfaction
• Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints
• Price merchandise utilizing price guns
• Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping
• Stock shelves
• Complete price changes: document counts, utilize price guns
• Answer the telephone using the appropriate greeting
• Process photofinishing orders
• Maintain check-out area: fill register supplies, bags; wipe counter tops;
• Issue rainchecks when requested
• React to potential shoplifters following company guidelines
• Maintain customer/patient confidentiality
• Maintain card department: order, stock, inventory, signing
• Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)
• Reset departments/end caps following POGs
• Display and sign weekly, promotional and seasonal merchandise
• Prepare damages: document counts and item numbers, seal trays
• In-store signing, including: shelves, displays, dump baskets, windows, ceiling
• Assist Pharmacy personnel when needed
• Complete minor in-store repairs i.e., carriage poles, change light bulbs
• Work out reserve stock
• Assist customers with large purchases (taking out to vehicle)
• Unload and load trays/cases - 35 pound maximum to a height of 4 feet
• Move trays/cases from one location to another Human Resources
• Support scheduling activities according to the needs of the business and workflow model
• Complete all required training programs
• Communicate with field management and corporate any required reporting
• Education

  High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$15.00 - $18.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.


Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/16/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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