Store Associate

Sherwin-Williams; Winterville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the paint industry is seeking a Store Associate to enhance customer satisfaction and driving sales at their Winterville location. In this role, you will interact closely with customers to deliver excellent service, meet sales goals, and maintain store excellence while managing inventory.

Qualifications

• Must be at least eighteen (18) years of age.
• Valid Driver’s License required.
• Experience in delivery, retail, or customer service preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Follow and achieve sales goals.

Skills

Customer service

Sales

Communication

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The individual selected for this role will work at Store #2652, located at:
2323 Elaines Way, Ste. C Winterville, NC 28590

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship
• Must have a valid, unrestricted Driver’s License
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and according to policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable about products and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales