Store Associate

ZippyApp - Recruitment Marketing; Town of Florida (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Save-A-Lot is seeking a Store Associate to support store operations in a fast-paced environment. You will cashier, stock shelves, maintain cleanliness, and ensure compliance with policies while delivering excellent customer service.

Candidate should be 18+, have a high school diploma, and strong math and communication skills. Spanish language skills are a plus; travel to multiple locations may be required.

Qualifications

• Must be 18 years of age.
• High School diploma or equivalent required.
• Comprehensive product knowledge and the ability to train other team members.
• Previous training / supervisory experience a plus.
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management.
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division.
• Must be able to read, write and speak in English.
• Demonstrate effective oral and written communication, interpersonal skills.
• Language proficiency in Spanish or other languages is a plus.
• Must be dependable and flexible.
• Ability to travel to multiple work locations.
• Excellent customer service, teamwork and problem-solving skills.
• Must adhere to uniform dress code.

Responsibilities

• Open and close the store per procedures.
• Direct day-to-day activities of store team members.
• Communicate with customers in a friendly manner.
• Resolve customer complaints, exchanges, refunds.
• Document complaints and follow up to correct the cause.
• Perform front-end admin tasks: cash counting, till prep, cash drops, cash handling.
• Complete electronic store reports and bag/video checks.
• Perform cashier duties when needed.
• Escalate employee issues to managers.
• Respond to vendors and deliveries.
• Stock within all departments.
• Ensure store health/safety compliance.
• Handle emergency management and evacuations.
• Protect company property and assets.
• Follow loss prevention procedures daily.
• Maintain store sanitation and sweep logs.
• Be first contact for media/regulatory visits.
• May participate in interviews but not hiring decisions.
• Perform other duties including cross-department work.

Skills

Customer service

Teamwork

Problem solving

Basic math

English reading/writing

Communication

Dependability

Flexibility

Multitasking

Education

High school diploma or equivalent

Job description

The Store Associate reports directly to the Store Manager and indirectly to the Assistant Store Managers and Shift Leaders. This position is responsible for duties such as, but not limited to, cashiering, stocking, cleaning, and monitoring perishables. The retail sales associate provides excellent customer service and assists in maintaining daily store conditions. This position accomplishes all job duties in accordance with Save-A-Lot policies, procedures, and best methods.

Requirements/Responsibilities

• Job Responsibilities and Accountabilities
• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
• Performs cashier duties when necessary
• Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks within all departments
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation and completing sweep logs during assigned shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

Relevant Experience, Education, Certification, Knowledge, Skills, and Abilities

• Must be 18 years of age
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training / supervisory experience a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication, interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork and problem-solving skills
• Must adhere to uniform dress code

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
• Must have the ability to stand, walk and / or move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks