Store Associate

ZippyApp - Recruitment Marketing; Jacksonville (FL); On-site; USD 16,531 - 20,664; Full time

Job summary

Save-A-Lot in Jacksonville, FL is seeking a Store Associate to support the Store Manager and shift leaders. You will handle cashiering, stocking, cleaning, and ensuring store standards, while delivering excellent customer service.

This role requires 18+, a high school diploma, basic math, and strong communication. You may work across departments, handle basic cash procedures, assist guests, and help maintain safety and sanitation.

Qualifications

• Must be 18 years of age.
• High School diploma or equivalent required.
• Comprehensive product knowledge and the ability to train other team members.
• Previous training/supervisory experience a plus.
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management.
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division.
• Must be able to read, write and speak in English.
• Demonstrate effective oral and written communication, interpersonal skills.
• Language proficiency in Spanish or other languages is a plus.
• Must be dependable and flexible.
• Ability to travel to multiple work locations.
• Excellent customer service, teamwork and problem-solving skills.
• Must adhere to uniform dress code.

Responsibilities

• Open and close the store according to established procedures.
• Direct the day-to-day activities of store team members.
• Communicate with customers in a friendly and courteous manner.
• Resolve customer complaints, including exchanges and refunds.
• Document complaints and take follow-up steps to correct the source of the complaint.
• Conduct front end administrative procedures, including cash handling and till preparation.
• Complete electronic store reports and conduct bag/video checks.
• Perform cashier duties when necessary.
• Escalate employee issues to Store or District Manager.
• Respond promptly to vendors and deliveries.
• Stock within all departments.
• Maintain health and safety compliance.
• Assist in emergency management and evacuation procedures.
• Protect company property, funds and merchandise.
• Follow loss prevention procedures daily.
• Ensure store sanitation and complete sweep logs.

Skills

Customer service

Teamwork

English proficiency

Basic math

Communication skills

Education

High School diploma or equivalent

Job description

The Store Associate reports directly to the Store Manager and indirectly to the Assistant Store Managers and Shift Leaders. This position is responsible for duties such as, but not limited to, cashiering, stocking, cleaning, and monitoring perishables. The retail sales associate provides excellent customer service and assists in maintaining daily store conditions. This position accomplishes all job duties in accordance with Save-A-Lot policies, procedures, and best methods.

Responsibilities

• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
• Performs cashier duties when necessary
• Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks within all departments
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation and completing sweep logs during assigned shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

Qualifications

• Must be 18 years of age
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training/supervisory experience a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication, interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork and problem-solving skills
• Must adhere to uniform dress code

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
• Must have the ability to stand, walk and/or move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks