Store Associate

Sherwin-Williams; Southport (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated store associates to enhance customer satisfaction and drive sales in a vibrant retail environment. This role involves engaging with customers, understanding their needs, and providing tailored product recommendations. As a key member of the team, you will be responsible for maintaining store standards, processing transactions, and achieving sales goals. If you have a passion for customer service and a knack for sales, this opportunity is perfect for you to grow and succeed in a dynamic setting.

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Ability to lift/carry up to 50 lbs frequently.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Sales Skills

Communication

Bilingual (Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company requires a review of criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship now or in the future
• Must have a valid, unrestricted Driver’s License
• Ability to retrieve material from shelves and floor stacks and lift/carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting products and services
• Build trust with wholesale and retail customers
• Process sales transactions accurately following policies and procedures
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products as per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales