Store Associate

Sherwin-Williams; Manassas (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Associate to enhance customer experience within their Manassas location. This role involves engaging with clients, helping them determine product needs, and achieving sales goals, all while ensuring high levels of customer satisfaction. Ideal candidates possess strong communication skills, a valid Driver’s License, and relevant retail experience.

Qualifications

• Must be at least eighteen (18) years of age.
• Valid, unrestricted Driver’s License preferred.
• Ability to lift/carry up to 50 lbs frequently.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers to determine needs and recommend products.
• Process sales transactions accurately according to policies.

Skills

Customer Service

Sales Skills

Communication

Multilingual Ability

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #3310, located at: 9104 Manassas Dr Ste A, Manassas, VA 20111-5211, and may be required to work in surrounding stores within a 5-mile radius.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company conducts criminal history reviews to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship
• Ability, with or without reasonable accommodation, to retrieve material from shelves and lift/carry up to 50 lbs. frequently and up to 70 lbs. occasionally
• Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone to determine needs and recommend products and services
• Build trust relationships with wholesale and retail customers
• Process sales transactions accurately and according to policies
• Meet sales goals regularly
• Maintain accurate work order files and formulas
• Pull products from shelves or warehouse
• Tint and mix products per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in deliveries as needed
• Keep areas in-stock and presentable
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales