Store Associate

Sherwin-Williams; Kennesaw (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated store associates to enhance customer experiences in retail. This role involves engaging with customers to understand their needs and providing tailored solutions, ensuring satisfaction while achieving sales goals. Associates will also maintain store standards, manage inventory, and assist in deliveries. Ideal candidates will have a passion for customer service and a willingness to work flexible hours, including evenings and weekends. Join a team that values quality and customer care, making a difference in every interaction.

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Ability to lift and carry up to 70 lbs. occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Achieve sales goals and maintain accurate work order files.

Skills

Customer Service

Sales Skills

Communication

Problem Solving

Bilingual (Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company has determined that reviewing criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship for a work visa now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with customers
• Process sales transactions accurately according to policies
• Achieve sales goals on a regular basis
• Maintain accurate work order files and formulas
• Pull products from the sales floor or warehouse as needed
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist with deliveries when needed
• Maintain cleanliness and presentation of assigned areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales