Store Associate

The Sherwin-Williams Company; Grand Prairie (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the paint industry is seeking a Store Associate to provide exceptional customer service and achieve sales goals. The role involves assisting customers, processing transactions, and maintaining store standards. Candidates must be at least 18 years old and able to lift materials. Experience in retail or customer service is preferred.

Qualifications

• Must be at least 18 years old.
• Ability to lift/carry up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting products.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Sales

Communication

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They are also expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. The role involves achieving excellent customer service while consistently meeting sales goals.

Job duties include contact with customers (which may include minors), access to cash and payment methods, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The individual selected will work at Store #707578, located at: 524 W Interstate 20, Ste 300, Grand Prairie, TX 75052

Job Responsibilities

1. Ensure high levels of customer satisfaction through excellent sales service
2. Assist customers in person and over the phone by determining needs and presenting appropriate products and services
3. Build productive trust relationships with wholesale and retail customers
4. Process sales transactions accurately according to policies and procedures
5. Achieve sales goals on a monthly, quarterly, and yearly basis
6. Maintain precise work order files and formulas
7. Pull appropriate products from the sales floor or warehouse
8. Tint and mix products as needed to customer specifications
9. Stock shelves and set up displays
10. Clean store equipment
11. Load and unload delivery trucks
12. Assist in making deliveries as needed
13. Maintain in-stock and presentable condition of assigned areas
14. Stay knowledgeable about products offered and discuss available options
15. Follow inventory control procedures
16. Suggest ways to improve sales

Minimum Requirements

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Ability to retrieve materials from shelves and lift/carry up to 50 lbs frequently and 70 lbs occasionally
• Willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications

• Valid, unrestricted Driver's License
• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish