Store Associate

Sherwin-Williams; Costa Mesa (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

As a leading retail company, Sherwin-Williams is seeking a Store Associate in Costa Mesa to deliver exceptional customer service and contribute to sales goals. The ideal candidate will have a valid driver's license and experience in retail or customer service, with responsibilities involving assisting customers, processing transactions, and maintaining store standards. This position involves flexible hours, including evenings and weekends, ensuring a dynamic work environment.

Qualifications

• Must be at least 18 years old.
• Valid, unrestricted Driver’s License required.
• At least one year of experience in retail or customer service preferred.

Responsibilities

• Ensure high customer satisfaction through excellent service.
• Assist customers in person and over the phone.
• Process sales transactions accurately.

Skills

Customer Service

Sales

Communication

Bilingual (Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. They are expected to resolve customer concerns promptly, ensure client satisfaction, stay updated on product features, and maintain high quality and visual standards. Store associates aim to provide excellent customer service while meeting sales goals.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, merchandise, and other valuables. Access may be supervised or unsupervised. To protect our business, reputation, and the safety of customers, staff, and vendors, a review of criminal history is conducted.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Valid, unrestricted Driver’s License
• Ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodations
• Willing to work flexible hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent service
• Assist customers in person and over the phone, determining needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Meet sales goals regularly
• Maintain work order files and formulas
• Pull products from sales floor or warehouse
• Tint and mix products as needed
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks and assist with deliveries
• Keep areas in stock and presentable
• Stay knowledgeable about products and discuss options
• Follow inventory control procedures
• Suggest ways to improve sales