Store Associate

Sherwin-Williams; Brownsville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the paint industry is seeking a Store Associate to enhance customer satisfaction and drive sales. The role involves direct interaction with customers, managing sales transactions, and maintaining store standards. Ideal candidates will have strong communication skills, a valid driver's license, and experience in retail or customer service.

Qualifications

• Must be at least 18 years old.
• Must have a valid, unrestricted Driver’s License.
• At least one year of experience in retail or customer service preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Process sales transactions accurately.

Skills

Customer Service

Sales

Communication

Bilingual (Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining high quality and visual standards of the products and store.

Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship for a work visa now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and according to policies and procedures
• Meet and exceed sales goals on a monthly, quarterly, and yearly basis
• Maintain accurate work order files and formulas
• Pull products from the sales floor or warehouse as needed
• Tint and mix products according to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales