Store Associate

Habitat for Humanity Portland Region; Beaverton (OR); In loco; USD 24.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Generous paid time off

Life insurance

Paid family leave

Descrizione del lavoro

Habitat for Humanity Portland Region seeks a full-time Store Associate to manage day-to-day ReStore operations in Beaverton. You will load/unload vehicles, guide volunteers, cashier, and provide exceptional customer service while processing donations and keeping the store safe and organized.

This role requires at least one year of customer service experience, teamwork, reliability, and the ability to operate equipment such as a forklift.

Competenze

• One year of customer service experience.
• Ability to work with staff and volunteers under leadership.
• Maintain a clean and organized work environment.
• Time management to handle donation flow and shifts.
• Ability or willingness to learn to operate tools and equipment including forklift.
• Knowledge of safety requirements and ensuring others follow them.
• Familiarity with communication tools like telephone, email, and 2-way radio.
• Ability to adapt to changing work environment and learn new operations.

Mansioni

• Provide excellent customer service, greet customers, cashier, and assist with donations.
• Greet donors, inspect donations that meet criteria and decline others.
• Guide volunteers to support assigned tasks.
• Process and price donations.
• Stock merchandise on the sales floor.
• Keep store, receiving areas, break rooms, restrooms, and outdoor spaces clean and organized.
• Assist donation pickups as needed; may be scheduled with team.
• Engage customers and donors in Habitat's mission and invite participation in donation initiatives.

Conoscenze

Customer service

Team collaboration

Time management

Safety awareness

Forklift operation

Communication tools

Adaptability

Strumenti

Forklift

Descrizione del lavoro

Time Commitment: Full time, hourly non-exempt

Level: B

Compensation: $17.34/hour to $20.61/hour; We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more.

*For details on the compensation, see Your Compensation section below.

Application Deadline:

Applications for this position will be accepted until the role is filled. Review of late applications is conducted at the discretion of the hiring manager.

Note to Candidates:

We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We recognize that requirements for educational and experience minimums create unnecessary barriers for under-served populations in pursuing employment opportunities in which they may be successful. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.

Who You Are:

You are responsible for working with the store’s team members and volunteers to manage all aspects of day-to-day retail operations as needed and directed by leadership. A typical shift involves loading and unloading vehicles, guiding volunteers, cashiering, and providing customer service. Store Associates are expected to perform all tasks safely, efficiently, and effectively, and to use polite and respectful communication with co-workers, volunteers, and customers. This position requires energy and motivation as well as a connection to the Habitat mission.

Who we are:

At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick-and-mortar stores, one warehouse, and numerous construction sites in Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego.
Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of team members, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our team members engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.

Please visit our website and social media pages to learn more.

You’ll be responsible for:

• Customer service excellence, including greeting and assisting customers, loading and measuring items, answering questions, and cashiering
• Greet donors, accept and inspect donations that meet our criteria, and decline those that do not
• Guide volunteers to ensure they are supported in completing tasks assigned by team members
• Process and price donations
• Stock merchandise on the sales floor
• Clean and organize the store, including receiving areas, break rooms, restrooms, and outdoor areas
• Assist donation pick-up drivers with residential and business pickups as needed; this can be included in the team member's weekly schedule
• Engage customers, donors, and community members in Habitat's mission by sharing events, details of Habitat builds, volunteer opportunities, and inviting them to participate in donation round-up initiatives.
• Support other ReStore locations as needed

To be successful in this role, you possess:

• One year of customer service experience
• Skill of working in a team with staff and volunteers, following the lead and direction of leadership
• Ability and desire to maintain a clean and organized work environment
• Time management skills, including managing donation flow urgency and timely arrival for shifts
• Ability, or willingness to learn, to correctly and safely use tools and equipment, such as a forklift, pallet jack, and dolly
• Knowledge of, and desire to follow, safety requirements as well as the ability to ensure that store team members do the same
• Knowledge of, or willingness to learn, communication tools, such as telephone, email, and 2-way radio
• Ability to adapt to a changing work environment, and learn new operations skills as the program develops

**Any combination of formal education, paid work experience, unpaid/volunteer experience, and life experience will be considered.

To be considered above and beyond the average candidate in this role, you’ll also:

• Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position.
• Bi-lingual in Spanish

Your work environment and physical demands:

• You will spend your workday in an open warehouse and retail environment.
• Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• This means you will frequently lift, move, and/or load items over 50 pounds with mechanical or co-worker assistance.

Your Work Schedule:

• 40 hours a week, potentially including Saturday and Sunday as required by your manager.
• Current store hours: Wednesday – Monday 10am-6pm, Tuesday 10 am – 2 pm.
• Shifts may be scheduled to accompany donation pick-ups, providing a variety of work experiences.
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region

Your Compensation:

We aim to offer equitable pay and benefits and are committed to transparency in compensation. Basing compensation on a candidate’s willingness and/or ability to negotiate leads to inequities and bias in how employees are compensated.

We determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidate’s competencies for the role demonstrated during the hiring process. Successful candidates are typically hired within the first half of the Pay Range and receive scheduled incremental increases. When starting in this position, your compensation will generally be between $17.34 per hour to $20.61 per hour. The full range for this position is $17.34 per hours to $24.28 per hour.

Your Benefits Package:

We offer a comprehensive benefits package that includes:

• 100% employer-paid health insurance premium (medical, vision, alternative care, prescriptions) for employees; 50% paid for dependents
• 100% employer-funded Health Reimbursement Account (HRA)
• 100% employer-paid disability insurance
• Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
• 3% matching 403(b) retirement savings plan
• Flexible Spending Accounts (FSA)
• Life insurance
• Employee Assistance Program (EAP)

If offered the position, and prior to starting work, you will be asked to complete a background check that includes a criminal record history record and motor vehicle record. Information from your background check will not necessarily preclude employment but will be considered in determining your suitability for this position.

Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ the best-qualified people for all our positions in a manner that does not discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.