Store Assistant Manager - Wahiawa Store

Gokroc; Wahiawa (HI); On-site; USD 19,889 - 28,326; Full time

Job summary

A retail organization in Wahiawa, Hawaii, is seeking a full-time retail manager. The successful candidate will take active roles in daily operations, ensure exceptional customer service, and manage store employees to enhance teamwork and efficiency. Minimum qualifications include a high school diploma and 2 years of retail management experience. The position involves overseeing store performance, managing inventories, and contributing to community relations.

Qualifications

• Minimum of 2 years previous retail management/supervisory experience preferred.
• Valid driver's license and access to a motor vehicle required.
• Ability to communicate effectively with management, store employees, customers, and donors.

Responsibilities

• Takes an active role with Store Manager in daily store operations.
• Assumes responsibility for store operations in absence of Store Manager.
• Assists Store Manager with hiring, training, and directing store team.

Skills

Retail Management/Supervisory experience

Problem Solving

Oral Communication

Written Communication

Teamwork

Project Management

Managing People

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Job Details

• Job Category: Thrift Stores - all positions
• Requisition Number: STORE023941
• Posted: April 17, 2026
• Employment Type: Full‑time
• Rate: $17.50 per hour

Location

Showing 1 location.

Position Objectives

• Provide customers with the best selection, exceptional service, and well‑organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Valid driver's license, MVR report, proof of insurance, and access to a motor vehicle.
• Pass background check (Criminal History and Sex Offender Registry).
• Ability to communicate effectively with management, store employees, customers, and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Lifting up to 50 lbs.
• Perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Promptly identify & resolve problems; gather and analyze information to develop solutions.
• Oral Communication – Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately.
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management – Prioritize and plan work activities; use time efficiently; organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Managing People – Include staff in planning, decision‑making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; improve processes, products, and services. Delegate work assignments; match responsibilities to the right people; set expectations and monitor delegated activities.

Essential Duties and Responsibilities

1. Takes an active role and partners with the Store Manager in the day‑to‑day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
2. Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
3. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
4. In the absence of Store Manager – Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
5. Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
6. Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
7. Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
8. BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
9. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
10. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
11. The building must be secured during non‑operating hours with alarm system arming and alert protocol.
12. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Manager’s absence.
13. May transfer or be relocated to other stores based on business needs.
14. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Equal Opportunity Employer

We are an equal opportunity employer/ protected veterans/ individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.