Assistant Store Manager - Kailua

The Salvation Army Southern California; Kailua (HI); On-site; USD 40,000 - 55,000; Full time

Job summary

The Salvation Army Southern California is looking for an Assistant Manager for the Retail department in Kailua, Hawaii. This full-time position involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and managing store employees. Candidates must have a high school diploma and at least 2 years of retail management experience. Effective communication and problem-solving skills are essential. The role also requires a valid driver's license and the ability to pass background checks. Join us to help support community programs!

Qualifications

• Minimum of 2 years previous retail management/supervisory experience, thrift preferred.
• Must hold a valid driver's license and have access to a motor vehicle.
• Ability to communicate effectively with management, store employees, customers, and donors.

Responsibilities

• Assist in the day-to-day operation of the store including opening and closing procedures.
• Monitor and analyze key performance indicators to drive store sales.
• Communicate personnel issues and performance results with the Store Manager.

Skills

Problem Solving

Oral Communication

Written Communication

Teamwork

Project Management

Managing People

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Job Details

• Job Title: Assistant Manager
• Department: Retail
• Status: Full‑Time
• Immediate Supervisor: Store Manager

Position Objectives

To provide customers with the best selection, exceptional service, and well‑organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.

Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.

Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.

Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years previous retail management/supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Must hold a valid driver’s license, be able to pass an MVR report (required), show proof of insurance, and have access to a motor vehicle.
• Must pass a background check, which will include criminal history and the sex offender registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Physical Requirements

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.

Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and other carts.

Ability to lift up to 50 lbs.

Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Promptly identify and resolve problems; gather and analyze information to develop solutions.
• Oral Communication – Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values, and objectives.
• Project Management – Prioritize and plan work activities, use time efficiently, organize work schedules of others, and assign tasks. Follow up to ensure accountability.
• Managing People – Include staff in planning, decision‑making, facilitation, and process improvement; provide regular performance feedback; help develop subordinates’ skills and encourage growth; delegate work assignments; match responsibilities to the right people; set expectations and monitor delegated activities.

Essential Duties and Responsibilities

Takes an active role and partners with the Store Manager in the day‑to‑day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards), and donations.

Assumes responsibility for all day‑to‑day store operations, including personnel and cash handling duties, in the absence of the Store Manager.

Assists the Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.

In the absence of the Store Manager schedules store employees to ensure appropriate coverage in store and donation center, coordinates daily morning and shift change team meetings, and maintains accurate employee payroll records including daily monitoring of time and attendance edits.

Assists the Store Manager with the hiring, training, and directing of the store team to ensure proficiency of processes while also being responsible for the development and performance coaching of all store employees.

Communicates any personnel issues and performance results with the Store Manager and may issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.

Ensures high levels of customer and donor satisfaction through excellent service to meet their needs while also maintaining good community relations. Develops strategies to improve service to maximize the customer experience.

Back‑Room Processing (BRP) – Supports the Store Manager to ensure Back‑Room Processors/warehouse associates work effectively and efficiently to meet daily processing goals.

Responsible for supervision, support, and conduct reporting of program beneficiaries if or when Work Therapy Assignments are put in place.

Responsible for the protection and security of store currency, inventory, and property, including safe funds, bank deposits, products for sale, equipment, and building security. Ensures the building is secured during non‑operating hours with alarm system arming and alert protocol.

Ensures that safety measures are established and maintained consistent with ARC policy and governmental regulations and that safety issues and incidents are reported immediately. Assists the Store Manager with conducting and recording mandatory weekly store meetings and attends ARC monthly safety meetings in the Store Manager’s absence.

May transfer or be relocated to other stores based on business needs.

Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.