Store Assistant Manager- Santee Store

The Salvation Army USA Western Territory; California, Santee (MO, CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to oversee retail operations and ensure exceptional customer service. This role involves managing daily activities, driving sales, and mentoring program participants. The ideal candidate will have a strong background in retail management, effective communication skills, and a passion for helping others. Join a mission-driven organization that values teamwork and community support, and make a meaningful impact while advancing your career in a dynamic environment.

Qualifications

• 2+ years of retail management/supervisory experience preferred.
• Effective communication skills with management and customers.

Responsibilities

• Manage daily store operations including inventory and merchandising.
• Ensure high customer satisfaction and develop service improvement strategies.
• Assist in hiring, training, and developing staff.

Skills

Problem Solving

Oral Communication

Written Communication

Teamwork

Project Management

Managing People

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

JOB TITLE: ASSISTANT MANAGER

DEPARTMENT: RETAIL

STATUS: FULL-TIME

IMMEDIATE SUPERVISOR: STORE MANAGER

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVES:

1. To provide customers with the best selection, exceptional service, and well-organized stores to offer spiritual, social, and rehabilitation programs to those in need.
2. Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
3. Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration with program staff.
4. Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on track and focused on areas needing improvement.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Minimum of 2 years retail management/supervisory experience (thrift preferred).
• Basic understanding of MS Office applications (Word, Excel, Outlook).
• Valid Driver's license, ability to pass MVR report, proof of insurance, access to a motor vehicle.
• Ability to pass background checks including Criminal History and Sex Offender Registry.
• Effective communication skills with management, employees, customers, and donors.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist.
• Ability to grasp, push, pull objects up to 50 lbs.
• Perform repetitive motions.

CORE COMPETENCIES:

• Problem Solving
• Oral and Written Communication
• Teamwork
• Project Management
• Managing People

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Partner with the Store Manager in daily store operations including opening/closing, POS, inventory, donations, and merchandising standards.
2. Manage store operations in the absence of the Store Manager.
3. Monitor performance indicators to drive sales and profitability.
4. Schedule staff, oversee payroll, and ensure proper coverage.
5. Assist in hiring, training, and developing staff.
6. Communicate personnel issues and performance results; issue warnings and evaluations as needed.
7. Ensure high customer and donor satisfaction and develop service improvement strategies.
8. Support Back Room Processing and supervise Beneficiaries on Work Therapy Assignments.
9. Protect store assets including cash, inventory, and property.
10. Maintain store security during non-operating hours.
11. Ensure safety protocols are followed and report incidents.
12. Participate in safety meetings and trainings.
13. Perform other tasks as assigned by management.

Qualifications:

• High School diploma or equivalent.
• Driver's license required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.