Store Assistant Manager - Lancaster Store

The Salvation Army Southern California; Lancaster (CA); On-site; Full time

Job summary

A leading non-profit organization seeks a Store Assistant Manager for its Lancaster location. The role involves overseeing store operations, managing staff, and ensuring customer satisfaction while adhering to the mission of community service. Ideal candidates should have retail experience and leadership skills, with an inviting environment for rehabilitation program participants.

Qualifications

• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Must hold a valid Driver's license and pass background checks.

Responsibilities

• Manage store operations in the absence of the Store Manager.
• Assist with hiring, training, and developing staff.
• Ensure high customer and donor satisfaction.

Skills

Communication

Problem Solving

Teamwork

Project Management

Managing People

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Store Assistant Manager - Lancaster Store

Join to apply for the Store Assistant Manager - Lancaster Store role at The Salvation Army Southern California.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Title: Assistant Manager

Department: Retail

Status: Full-Time

Immediate Supervisor: Store Manager

Pay Rate: $17.50/hr

Position Objectives

To provide customers with the best selection, exceptional service, and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.

Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.

Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.

Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).

Must hold a valid Driver's license, able to pass MVR report (required), show proof of insurance, and have access to a motor vehicle.

Must pass background check, including Criminal History and Sex Offender Registry.

Ability to communicate effectively with management, store employees, customers, and donors.

Physical Requirements

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.

Ability to grasp, push, pull objects such as files, carts, merchandise, fixtures, furniture, dollies, platform trucks, and carts.

Ability to lift up to 50 lbs.

Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Promptly identify & resolve problems; gather and analyze information to develop solutions.
• Oral Communication – Speak professionally, clearly, and persuasively in challenging situations; seek clarification and respond appropriately.
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; interpret written information.
• Teamwork – Build a positive team spirit and morale; collaborate to meet goals and objectives.
• Project Management – Prioritize and plan work activities; organize work schedules; follow up for accountability.
• Managing People – Include staff in planning and decision-making; provide feedback; develop skills; delegate responsibilities; set expectations.

Essential Duties and Responsibilities

Partner with the Store Manager in daily operations including opening/closing, POS, inventory, donations, and merchandising standards.

Manage store operations in the absence of the Store Manager, including personnel and cash handling.

Assist with hiring, training, and developing staff; monitor performance and address issues.

Ensure high customer and donor satisfaction; develop strategies to improve service.

Support Back Room Processing to meet daily goals.

Supervise and report on program Beneficiaries involved in Work Therapy Assignments.

Protect store assets, including cash, inventory, and property; ensure safety and security protocols are followed.

Attend safety meetings and perform tasks as assigned by supervisors.

May be relocated based on business needs.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Sales and Business Development

Industries

• Non-profit Organizations