Store Assistant Manager

CrossAmerica Partners LP; Town of Clarence (NY); On-site; Full time

Job summary

A leading company in the convenience store sector is seeking a Store Assistant Manager to support daily operations and enhance customer service. The ideal candidate will demonstrate strong leadership and organizational skills, ensuring the store runs efficiently while providing an excellent shopping experience. This full-time role requires a hands-on approach and open availability, with a focus on team management and sales performance.

Qualifications

• Minimum of 2 years of experience in retail management.
• At least 1 year in a supervisory role.

Responsibilities

• Support Store Manager in day-to-day operations.
• Manage staff and ensure customer service excellence.
• Assist in inventory management and sales performance.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Education

High school diploma

Associate or bachelor’s degree in business

Tools

Point-of-sale systems

Basic computer applications

Job description

Join to apply for the Store Assistant Manager role at CrossAmerica Partners LP

NOW HIRING: Open availability preferred. All shifts - works opposite manager. Previous leadership experience a plus. Full-time Assistant Store Manager - $17.50 per hour.

Position Description

The Store Assistant Manager will support the Store Manager in overseeing day-to-day operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The ideal candidate will have a passion for retail, strong leadership skills, and a hands-on approach to running a busy convenience store.

Responsibilities

1. Customer Service & Store Environment:
   • Greet and assist customers in a friendly and professional manner.
   • Resolve customer complaints and concerns promptly and efficiently.
   • Ensure the store maintains a clean, safe, and organized environment always.
   • Monitor customer service standards to ensure a positive shopping experience.
2. Staff Management:
   • Assist in recruiting, training, and onboarding new employees.
   • Delegate tasks and oversee the daily activities of store associates.
   • Provide guidance, coaching, and performance feedback to team members.
   • Maintain staff schedules and ensure proper coverage during peak hours.
3. Operations & Inventory Control:
   • Assist in managing inventory levels, including stock ordering, receiving, and shelving.
   • Conduct regular stock checks to maintain optimal inventory levels.
   • Ensure proper handling of products, including rotation of stock, quality control, and reducing waste.
   • Monitor and enforce adherence to store policies and procedures.
4. Sales & Financial Performance:
   • Help drive sales by promoting store products and services.
   • Assist in achieving and exceeding store sales goals and targets.
   • Monitor daily cash handling, sales transactions, and reconcile cash registers.
   • Support the Store Manager in managing the store budgets, controlling expenses, and ensuring profitability.
5. Health & Safety Compliance:
   • Ensure store operations comply with health, safety, and legal regulations.
   • Conduct regular store inspections to identify potential hazards and address them immediately.
   • Support safety initiatives, including emergency preparedness and security protocols.
6. Reporting & Administration:
   • Assist with administrative tasks, including payroll, staffing reports, and inventory records.
   • Prepare reports for the Store Manager related to daily sales, inventory, and store performance.
   • Maintain accurate documentation on store operations, including employee records.

Qualifications

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is a plus.

Skills & Abilities

• Strong leadership abilities with a focus on team building, training, and motivation.
• Excellent interpersonal and communication skills, with a commitment to delivering exceptional customer service.
• Ability to handle difficult situations with a calm and solutions-focused approach.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Proficient in using point-of-sale systems, basic computer applications (Word, Excel), and inventory management software.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.

Physical Requirements and Work Environment

• Be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.