Store Advisor (Palo Alto)

On; Palo Alto (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Store Advisor, der außergewöhnlichen Kundenservice bietet und Verkaufsleistungen in einem schnelllebigen Einzelhandelsumfeld fördert. In dieser Rolle werden Sie Kunden durch ihre Einkaufserlebnisse führen, die Lagerbestände verwalten und zur visuellen Merchandising-Planung beitragen. Sie werden Teil eines engagierten Teams, das Wert auf Zusammenarbeit und positive Kundeninteraktionen legt. Wenn Sie eine Leidenschaft für den Einzelhandel haben und in einem vielfältigen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben und einen bleibenden Eindruck zu hinterlassen.

Benefits

Teamorientierte Atmosphäre

Zugang zu persönlicher Selbstpflege

Wachstums- und Entwicklungsmöglichkeiten

Qualifications

• 1+ Jahre Erfahrung im Einzelhandel oder Kundenservice.
• Fähigkeit, Kundenbedürfnisse zu erkennen und Lösungen anzubieten.

Responsibilities

• Kundenanfragen beantworten und Probleme effektiv lösen.
• Lagerbestände verwalten und Regale auffüllen.

Skills

Kundenservice

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Education

Erfahrung im Einzelhandel

Job description

As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your Mission

• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or customer service
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
• Ability to work weekends, evenings and holidays as needed

About the Team

As you might expect from a young consumer brand, the retail store team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

We have age ranges from 21-64 and 60 nationalities. That is really diverse and brings us the best ideas to problem solve on the ground. Solving everyday little problems for different customers, that's our value proposition.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

Typical cash compensation range for this position is $21/hr - $23.75/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.