Store Administrator & Sales Associate

RGF Home Decor Inc; New York (NY); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Product training

Growth opportunities

Résumé du poste

RGF Home Decor Inc. in New York is seeking an organized showroom coordinator to support tile sales and showroom administration. You will handle daily store operations, order management, estimates, and invoices while helping homeowners, contractors, and designers select materials.

The role emphasizes accurate QuickBooks entries, supplier communications, and delivering attentive service as you work toward showroom sales goals. Weekend availability may be required.

Qualifications

• Experience in retail sales and showroom operations.
• Strong communication, organization, and follow-up skills.
• Comfort with basic math, measurements, and pricing.
• Proficiency with email and Microsoft Office or Google Workspace.
• Ability to manage multiple customers and orders with accuracy.

Responsabilités

• Greet customers and recommend tile, stone, and related products.
• Prepare estimates, quotes, sales orders, and invoices.
• Use QuickBooks to record payments and deposits and maintain records.
• Coordinate orders, deliveries, and showroom displays.
• Support opening and closing procedures and contribute to achieving sales goals.

Connaissances

Customer service

Communication

Organization

Multitasking

Attention to detail

Outils

QuickBooks

Microsoft Office

Google Workspace

Description du poste

RGF Home Decor is seeking an organized, customer-focused professional to support showroom administration and tile sales. This position combines daily store operations, order management, and customer service with helping homeowners, contractors, builders, and interior designers select materials for their projects.

The ideal candidate is detail-oriented, comfortable handling multiple priorities, and confident guiding customers from their first showroom visit through order fulfillment.

The position also involves administrative duties, including updating customer records, handling basic documentation, coordinating orders, and communicating with suppliers when needed. Responsibilities include using QuickBooks to prepare estimates and invoices, record payments and deposits, and maintain accurate customer and vendor information.

• Welcome customers, understand their project needs, and recommend tile, stone, and related products based on style, application, budget, and timeline.
• Explain product features, available sizes, finishes, pricing, availability, and lead times.
• Prepare accurate estimates, quotes, sales orders, and invoices.
• Calculate material quantities using customer-provided measurements and confirm selections and quantities before orders are finalized.
• Follow up on inquiries, samples, and open quotes to close sales and build lasting customer relationships.
• Develop relationships with contractors, designers, builders, and repeat customers.
• Work toward individual and showroom sales goals while delivering attentive, professional service.

Administration & Order Coordination

• Answer phone calls and emails, schedule appointments, and maintain accurate customer records.
• Use QuickBooks to prepare estimates, sales orders, invoices, and purchase orders; record customer payments and deposits; maintain customer and vendor records; and track outstanding balances.
• Keep QuickBooks entries accurate and current, and coordinate with management or the bookkeeper to resolve discrepancies.
• Process payments, deposits, and outstanding balances according to company procedures.
• Place and track customer orders, confirm supplier availability, and communicate delivery updates.
• Coordinate pickups and deliveries with customers, vendors, and warehouse staff.
• Review order details, product codes, quantities, pricing, and delivery information for accuracy.
• Assist with purchase orders, receiving records, inventory updates, returns, and damage claims.
• Maintain organized sales documents and support management with daily reporting and administrative tasks.

Showroom Operations

• Keep displays, samples, catalogs, and pricing information organized and up to date.
• Maintain a clean, welcoming showroom that reflects the company’s standards.
• Monitor sample inventory and request replacements as needed.
• Communicate order issues promptly and help resolve customer concerns.
• Support opening and closing procedures as assigned.

Qualifications

• Experience using QuickBooks for daily sales and administrative tasks, including invoicing, payment processing, purchase orders, and customer account management.
• Experience in retail sales, customer service, office administration, or showroom operations.
• Tile, flooring, stone, kitchen, bath, or building materials experience preferred.
• Strong communication, organization, and follow-up skills.
• Comfortable with basic math, measurements, square footage calculations, and pricing.
• Proficiency with email, Microsoft Office or Google Workspace, and the ability to learn sales and inventory systems.
• Ability to manage several customers and orders while maintaining accuracy.
• Professional presentation, reliability, and a proactive approach to solving problems.
• Availability to work [schedule, including weekends if required].

What We Offer

• Hourly pay ranges from $18 to $20, depending on experience.
• Product training and opportunities for professional growth