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Southern Tire Mart is seeking a customer service-oriented team member in Virginia. You will answer calls, help customers and coworkers, and use the POS system to process orders. The role includes supporting logistics, handling billing questions, and maintaining orderly records.
Strong communication, multitasking, and basic computer skills are essential. Flexibility for evenings, weekends, and holidays is required to ensure smooth operations and excellent service standard.
Answer incoming phone calls and provide excellent customer service.
Communicate effectively with customers, coworkers, and corporate office personnel.
Utilize the point-of-sale (POS) system to locate, enter, and process customer orders.
Assist with logistics, billing inquiries, and account-related questions.
Support the office team with administrative tasks as needed.
Maintain accurate and organized records of customer interactions and transactions.
Uphold company policies, procedures, and safety standards.
Must be at least 18 years of age.
Must pass a pre-employment drug screen.
High school diploma or GED required.
Customer service, accounts payable/receivable, or logistics experience preferred but not required.
Strong verbal and written communication skills.
Ability to effectively manage multiple tasks in a fast-paced environment.
Proficient with basic computer skills; POS system experience a plus.
#1 North America Commercial Tire Dealer since 2012
#1 Commercial Tire Dealer in the U.S. since 2008
Best-in-class service on America’s favorite passenger tire brands
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.